My Account

Managing My Login Info

• What can I do on my Account Settings?
• How do I change my email or password?
• I forgot my password. How do I reset it?
• What happens if I signed up with the wrong email address?

Managing My Subscription

• How do I reactivate my subscription?
• How do I update my card on file?
• What happens if I switch my subscription before it is set to renew?
• Why did I get an email saying my subscription will be renewed?
• How do I cancel my subscription?

New Subscribers

New Subscribers

• What comes with a MyYogaWorks subscription?
• Why do I need to enter my credit card for a free trial?

Social Commerce Subscriptions

• How do I redeem a voucher that I purchased from another site?
• Do I need to enter my credit card if I purchased a social commerce voucher?
• Can I use a social commerce voucher if I already have a subscription?
• How do I continue my subscription once my voucher expires?

YogaWorks Studio Member Subscribers

• I'm an active YogaWorks/Yoga Tree studio member. How do I get the member rate?
• How come my email address isn't being validated for my studio discount?

Gift Subscriptions

• How do gift subscriptions work?
• What happens after my gift subscription ends?
• Can I send a gift subscription to an existing subscriber?
• Can I purchase a gift subscription for myself?

Billing

My Subscription

• How am I being billed for my subscription?
• My recent payment was just declined. How do I resolve this?
• I cancelled my account, but I'm still being charged.
• I need a receipt/invoice for a payment.

Promo Codes

• How do I redeem a promo code?
• I'm trying to use a promo code, but it says "Invalid coupon code".

Videos

How To's

• How do I comment on a video?
• How do I create, add, and delete classes on a playlist?
• How do I change my video preferences?
• How do I search for a specific video or topic not listed in the video filters?
• Can I watch MyYogaWorks on my Smart TV?

Tech Support

Trouble Logging In

• I forgot my password. How do I reset it?
• When I try to sign in, it says that my email is invalid.

Streaming Issues

• Why do the videos stop abruptly, or ask me to subscribe?
• When I try to watch a video, I'm only seeing a blank screen.

Problem with Videos

• My browser is saying it can't establish a secure connection when visiting MyYogaWorks.

General

• How do I filter or search for videos?
• What browsers do you support?
• Can I download classes or stream offline?
• How do I stream with Google Chromecast?
• I signed up for the online yoga challenge, but I'm not receiving the daily emails.

Yoga 101

What to Know

• I'm new to yoga. Where do I start?
• How can I fit yoga into my busy lifestyle?
• Do I need yoga props to practice?
• Can I start my practice if I'm out of shape or uncoordinated?
• Can I practice yoga while I'm pregnant?
• Can I practice yoga with an injury?

Friend Referral Program

What to Know

• What is the friend referral program?
• What subscription plans for eligible for the Friend Referral Program?
• What discounts am I eligible for when I refer my friends and/or family?
• A friend/family member used my unique promo code. When will I receive my discount?

Where to Go

• Where can I find the 'My Referrals' dashboard?
• Where can I find my unique promo code?
• Where can I track my referral discounts?

Journey Series

About

• What is a Journey Series?
• How do I do a Journey Series?